Kwiczy Terms & Conditions

Last Updated: January 15, 2025

Introduction

Welcome to Kwiczy, South Africa's trusted service marketplace connecting Clients with local Fixers (plumbers, electricians and other skilled professionals). These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the Kwiczy platform, website, mobile application, and services (collectively, the "Platform").

By accessing or using Kwiczy, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

Important: These Terms constitute a legally binding agreement between you and Kwiczy. Please read them carefully before using our services.

Definitions

For the purposes of these Terms:

"Kwiczy", "we", "us", or "our" refers to Kwiczy (Pty) Ltd and its affiliates.
"Platform" refers to the Kwiczy website, mobile application, and all related services.
"Client" or "you" refers to any individual or entity using Kwiczy to book and pay for services.
"Fixer" refers to any service provider (plumber, electrician, handyman, locksmith, etc.) offering services through the Platform.
"User" refers to any person using the Platform, whether as a Client, Fixer, or both.
"Service" refers to any work performed by a Fixer for a Client through the Platform.
"Booking" refers to a service request made by a Client through the Platform.
"Job" refers to a confirmed booking where a Fixer has accepted a Client's service request.

Acceptance of Terms

By creating an account, accessing, or using the Kwiczy Platform, you acknowledge that:

You have read, understood, and agree to be bound by these Terms.
You are at least 18 years of age and have the legal capacity to enter into this Agreement.
You will comply with all applicable laws and regulations in South Africa.
You will provide accurate, current, and complete information when using the Platform.
You are responsible for maintaining the confidentiality of your account credentials.

If you are using the Platform on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

Account Registration and Security

Account Creation

To use Kwiczy, you must create an account by providing:

Your full name
Valid email address
Phone number
Password (which you must keep secure)

You may also be required to provide additional information depending on whether you register as a Client, Fixer, or both.

Account Security

You are solely responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying Kwiczy immediately of any unauthorized use of your account
Ensuring your account information remains accurate and up to date

Kwiczy is not liable for any loss or damage arising from your failure to maintain account security.

Account Suspension or Termination

Kwiczy reserves the right to suspend or terminate your account at any time, with or without notice, if:

You violate these Terms or any applicable laws
You engage in fraudulent, abusive, or illegal activity
You provide false, misleading, or incomplete information
You fail to pay any fees or charges when due
Your conduct is harmful to other users or Kwiczy's reputation

General Terms (Applicable to All Users)

Platform Availability

Kwiczy strives to provide continuous access to the Platform but does not guarantee:

Uninterrupted or error-free service
That the Platform will be available at all times
That all features will function without interruption
Compatibility with all devices or browsers

Kwiczy may temporarily suspend access for maintenance, updates, or technical issues without prior notice.

User Conduct

All users must:

Use the Platform in a lawful and respectful manner
Treat other users with respect and professionalism
Provide accurate and truthful information
Comply with all applicable laws and regulations
Respect intellectual property rights
Not interfere with or disrupt the Platform's operation

Prohibited Activities

The following activities are strictly prohibited on the Kwiczy Platform:

Fraudulent Activity: Any form of fraud, deception, or misrepresentation
Illegal Services: Requesting or offering illegal services or activities
Harassment: Harassing, threatening, or abusing other users
Spam: Sending unsolicited messages or communications
Circumvention: Attempting to bypass Platform fees or conduct transactions outside the Platform
Unauthorized Access: Attempting to gain unauthorized access to accounts, systems, or data
False Information: Providing false, misleading, or incomplete information
Impersonation: Impersonating another person, entity, or Kwiczy representative
Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble the Platform
Data Mining: Scraping, harvesting, or collecting data from the Platform without authorization
Interference: Interfering with or disrupting the Platform's security, servers, or networks

Violation of these prohibitions may result in immediate account suspension or termination and potential legal action.

Intellectual Property

All content on the Kwiczy Platform, including but not limited to:

Logos, trademarks, and brand names
Website design and layout
Software code and applications
Text, graphics, images, and videos
User interface elements

is the exclusive property of Kwiczy or its licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

You may not:

Copy, reproduce, or distribute any Platform content without written permission
Use Kwiczy's trademarks or logos without authorization
Create derivative works based on the Platform
Remove or alter any copyright, trademark, or proprietary notices

User-Generated Content

By posting, uploading, or submitting content to the Platform (reviews, photos, messages, etc.), you grant Kwiczy a worldwide, non-exclusive, royalty-free license to:

Use, reproduce, and display your content on the Platform
Modify and adapt your content for Platform purposes
Use your content for marketing and promotional purposes (with your consent where required by law)

You represent that you own or have the right to grant this license and that your content does not violate any third-party rights or applicable laws.

Privacy and Data Protection

Your privacy is important to us. Kwiczy's collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

By using the Platform, you consent to:

The collection and processing of your personal data as described in our Privacy Policy
The use of cookies and similar technologies
Data sharing with Fixers (for Clients) and Clients (for Fixers) as necessary for service delivery
Compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws

For more details, please review our Privacy Policy.

Fees and Payment Processing

Kwiczy charges the following fees:

Booking Fee: R40 (charged to Clients upon booking)
Service Fee: R60 (charged to Fixers per job accepted)
Total Platform Fee: R100 per completed transaction (R40 booking fee + R60 service fee)

These fees are separate from the service charges agreed upon between Clients and Fixers.

Pricing Transparency

The prices displayed to Clients are the exact rates set by Fixers. All money and fees are processed privately between Clients and Fixers. Kwiczy only collects the booking fee (from Clients) and service fee (from Fixers).

All payments are processed securely through Paystack. By using the Platform, you agree to Paystack's Terms of Service and Privacy Policy.

Kwiczy reserves the right to modify fees with reasonable notice. Fee changes will not affect bookings already confirmed at the time of the change.

Client Terms

1. Account Registration for Clients

To book services through Kwiczy, you must:

Create a Client account with accurate information
Provide a valid email address and phone number
Verify your email address (if required)
Be at least 18 years of age

You may be required to provide additional information, such as:

Billing address
Payment method details
Service location details

2. Booking Services

How to Book

Browse available Fixers on the Platform
Select a specific Fixer from the available list
Review Fixer profile, ratings, and reviews
Choose booking type:
- Instant Booking (ASAP): Immediate service booking
- Quote Request: Request a quote consultation
Provide booking details (service description, job address, etc.)
Make payment through the Platform
Wait for Fixer to accept your booking

Booking Requirements

When booking a service, you must provide:

Accurate description of the work required
Correct service location and access instructions
Preferred date and time (if applicable)
Any special requirements or constraints
Accurate contact information

Booking Confirmation

A booking is confirmed when:

You have submitted a booking request
Payment has been successfully processed
The Fixer has accepted your booking (status changes from 'open' to 'in_progress')

Once confirmed, you will receive a booking confirmation via email and in-app notification.

Note: For both instant bookings and quote requests, the Fixer must accept the booking before the service begins.

3. Payment Obligations

Payment Methods

Kwiczy accepts payments through:

Credit cards
Debit cards
Bank transfers (via Paystack)
Other payment methods as may be available

Payment Processing

Payments are processed securely through Paystack
Booking fees (R40) are charged immediately when you make a booking
The booking fee must be paid successfully before your booking is confirmed
If payment fails, your booking will not be created
All labor and material costs are arranged directly between you and the Fixer
You authorize Kwiczy to charge your payment method for:
- Booking fees (R40 booking fee for all bookings)

Payment Authorization

By providing payment information, you authorize:

Kwiczy to charge your payment method for all fees and charges
Automatic payment processing for confirmed bookings
Payment of any additional charges you approve during or after service delivery

Failed Payments

If a payment fails:

Your booking may be cancelled
You may be charged a failed payment fee (if applicable)
You must update your payment method to proceed

4. Service Delivery

Fixer Responsibilities

Fixers are responsible for:

Arriving at the scheduled time and location
Performing services as described and agreed
Providing professional, quality work
Complying with all applicable laws and regulations
Maintaining appropriate insurance and licenses

Your Responsibilities as a Client

You are responsible for:

Providing accurate booking information
Being available at the scheduled time (or arranging access)
Providing a safe working environment
Paying for services as agreed
Communicating clearly with the Fixer

Service Completion

A service is considered complete when:

The Fixer has completed the agreed work
You have confirmed completion (or the completion period has elapsed)
Any required documentation or receipts have been provided

Upon completion, you pay the Fixer directly for labor and materials as agreed. Kwiczy does not handle labor payments - all service charges are arranged privately between you and the Fixer.

5. Cancellation Rules for Clients

Cancellation Before Fixer Acceptance

If you cancel a booking before the Fixer has accepted, you are eligible for a full refund as outlined in our Refund Policy.

Cancellation After Fixer Acceptance

If you cancel a booking after the Fixer has accepted:

Standard cancellation terms apply
Refunds may not be available (see Refund Policy)
Cancellation fees may apply if the Fixer has already:
- Traveled to your location
- Purchased materials
- Allocated time that cannot be rebooked

How to Cancel

To cancel a booking:

Log into your Kwiczy account
Navigate to "My Bookings"
Select the booking you wish to cancel
Click "Cancel Booking" and follow the prompts
Contact support if you need assistance

Note: Cancellation terms may vary depending on the service type and timing. Please review the specific cancellation policy for your booking.

6. Refunds

Refund eligibility and processing are governed by our Refund Policy, which forms part of these Terms.

Key points:

Refunds are available in specific circumstances (see Refund Policy)
Refunds are processed via Paystack to your original payment method
Processing time: 5-14 business days for approval, 7-10 business days for processing
Platform fees (R40 booking fee) may be non-refundable in certain circumstances

Please review our Refund Policy for complete details.

7. Reviews and Ratings

After service completion, you may:

Rate the Fixer (1-5 stars)
Write a review describing your experience
Provide feedback to help other Clients

Reviews must be:

Truthful and based on actual experience
Respectful and professional
Free from defamatory, offensive, or inappropriate content
Compliant with applicable laws

Kwiczy reserves the right to remove reviews that violate these Terms or applicable laws.

8. Client Conduct and Prohibited Activities

As a Client, you must not:

Request Illegal Services: Request services that are illegal or violate applicable laws
Harass Fixers: Harass, threaten, or abuse Fixers
Circumvent Fees: Attempt to book services outside the Platform to avoid fees
Provide False Information: Provide false or misleading booking information
Refuse Payment: Refuse to pay for completed services without valid reason
Damage Property: Damage Fixer property or equipment
Interfere with Work: Interfere with or obstruct Fixer's ability to perform services
Request Unreasonable Work: Request work that is unsafe, unethical, or beyond the Fixer's capabilities

Violation of these rules may result in account suspension or termination.

9. Disputes with Fixers

If you have a dispute with a Fixer:

Contact the Fixer First: Attempt to resolve the issue directly
Contact Kwiczy Support: If direct resolution fails, contact our support team
Provide Evidence: Submit relevant documentation, photos, or communication
Allow Review Time: Allow 5-14 business days for Kwiczy to review your case

Kwiczy will:

Review disputes fairly and objectively
Contact both parties for clarification
Make a decision based on available evidence
Facilitate refunds or other resolutions where appropriate

Kwiczy's decision in disputes is final, subject to your rights under applicable law.

Fixer Terms

1. Account Registration and Verification for Fixers

Registration Requirements

To become a Fixer on Kwiczy, you must:

Create a Fixer account with accurate information
Provide professional credentials and qualifications
Complete the vetting process (background checks, verification)
Provide proof of:
- Identity (South African ID or valid work permit)
- Professional qualifications or licenses (where applicable)
- Business registration (if operating as a business)
- Insurance coverage (where required for your service type)

Vetting Process

Kwiczy conducts a vetting process that may include:

Identity verification
Background checks
Qualification verification
Reference checks
Interview or assessment (if required)

You must provide accurate information and cooperate fully with the vetting process. Providing false information may result in immediate account termination.

Account Approval

Your Fixer account will be activated only after:

Successful completion of the vetting process
Approval by Kwiczy
Acceptance of these Terms and all applicable policies

Kwiczy reserves the right to reject applications at its sole discretion.

2. Availability Management

Setting Availability

As a Fixer, you are responsible for:

Accurately setting your availability on the Platform
Updating availability in real-time
Ensuring availability reflects your actual capacity
Responding promptly to booking requests

Availability Status

You can set your availability status as:

Available: Ready to accept new bookings
Unavailable: Not accepting new bookings

Important: If you mark yourself as available, you are expected to respond to booking requests promptly and accept bookings you are capable of completing.

Automatic Availability Management

Kwiczy may automatically adjust your availability based on:

Your response rate
Your acceptance rate
Your completion rate
Time of day (e.g., after 6 PM SAST, you may be marked as unavailable)

You can override automatic settings, but doing so may affect your visibility and ranking on the Platform.

3. Accepting Jobs

Job Acceptance

When you receive a booking request:

You have a specified time period to accept or decline
Accepting a booking changes the status from 'open' to 'in_progress' and creates a binding agreement to perform the service
You must be capable of completing the work as described
You must be available at the scheduled time and location
Upon acceptance, you will be automatically marked as unavailable to prevent double bookings

Quote Requests

For quote requests (bookings for quote services):

Clients book a quote service through the Platform
You can accept or decline quote request bookings like any other booking
Once accepted, you are expected to provide the quote service as booked
The quote service is a consultation to assess the work and provide pricing information

Declining Jobs

You may decline bookings if:

You are unavailable at the scheduled time
The work is outside your expertise or capabilities
The location is outside your service area
You have legitimate reasons that prevent you from completing the work

Note: Excessive declining may affect your visibility and ranking on the Platform.

4. Service Delivery

Your Responsibilities

As a Fixer, you are responsible for:

Arriving on Time: Arriving at the scheduled time and location
Professional Conduct: Maintaining professional behavior and appearance
Quality Work: Performing services to a professional standard
Safety: Ensuring your work is safe and complies with applicable regulations
Communication: Communicating clearly with Clients about work progress and any issues
Documentation: Providing receipts, invoices, or other documentation as required
Cleanup: Cleaning up work areas after completing services

Service Standards

Services must be performed:

In accordance with industry standards and best practices
In compliance with all applicable laws and regulations
As described in the booking and agreed with the Client
Using appropriate tools, materials, and techniques

Materials and Supplies

You are responsible for providing necessary tools and equipment
All materials and supplies are handled privately between you and the Client
Kwiczy is not involved in material procurement, payment, or reimbursement
Any agreements regarding materials (who provides them, costs, reimbursement, etc.) are made directly between you and the Client

Completion and Payment

Mark jobs as complete when work is finished
Request Client confirmation (if required)
All labor and material costs are arranged directly between you and the client
Kwiczy only collects the R60 service fee for matching you with clients

5. Payment and Service Fee Terms

Service Fees

Kwiczy charges a R60 service fee per job accepted. This fee is paid when you accept a job, not when it's completed. All labor and material costs are arranged directly between you and the client - you keep 100% of your quoted rates.

Payment from Clients

Important: All labor and material costs are arranged directly between you and the client. Kwiczy does not handle or process payments for your services.

You set your own hourly rates and call-out fees
You negotiate payment terms directly with clients
You keep 100% of your quoted rates (Kwiczy only collects the R60 service fee)
Payment methods and timing are agreed upon between you and the client
You are responsible for collecting payment from clients

Taxes and Reporting

You are responsible for:
- Declaring all earnings for tax purposes
- Paying applicable taxes (income tax, VAT if registered)
- Maintaining records of all transactions with clients
- Issuing invoices or receipts to clients as required
Kwiczy only provides documentation for the R60 service fees collected
Consult a tax professional for advice on your specific situation

Payment Disputes with Clients

If there is a payment dispute between you and a client:

Kwiczy is not involved in labor payment disputes
You should resolve payment issues directly with the client
Kwiczy support can assist with platform-related issues only
For serious disputes, you may need to seek legal advice

6. Cancellation Rules for Fixers

Rejecting Bookings Before Acceptance

You can reject or decline bookings before accepting them (while status is 'open'):

Navigate to "My Jobs" in your dashboard
Select the booking you wish to reject
Click "Reject" to decline the booking
The Client will be notified and eligible for a full refund (see Refund Policy)
Your rejection rate may be tracked
Excessive rejections may affect your visibility and ranking on the Platform

Cancellation After Acceptance

Important: Once you have accepted a booking (status changes to 'in_progress'), you cannot cancel the booking through the Platform.

If exceptional circumstances arise after acceptance that prevent you from completing the work:

Contact the Client immediately to discuss the situation
Contact Kwiczy support for assistance
Each case will be reviewed individually
Resolution will depend on the specific circumstances and may involve:
- Arranging alternative solutions
- Partial payment arrangements based on work completed
- Refunds processed as appropriate

Note: Accepting a booking creates a binding agreement to perform the service. Failure to complete accepted bookings may result in account suspension or termination.

7. Reviews and Ratings

Client Reviews

Clients may rate and review your services after completion. You:

Cannot prevent Clients from leaving reviews
Should respond professionally to reviews (positive or negative)
Can report reviews that are false, defamatory, or violate Terms
Should focus on providing excellent service to earn positive reviews

Your Response

You may respond to reviews, but responses must be:

Professional and respectful
Truthful and accurate
Free from defamatory or offensive content
Compliant with applicable laws

Review Removal

Kwiczy may remove reviews that:

Violate these Terms
Contain false or defamatory information
Are posted by users who did not use your services
Violate applicable laws

8. Fixer Conduct and Prohibited Activities

As a Fixer, you must not:

Provide Illegal Services: Offer or perform illegal services
Harass Clients: Harass, threaten, or abuse Clients
Circumvent Fees: Attempt to conduct transactions outside the Platform to avoid fees
Provide False Information: Provide false qualifications, experience, or credentials
No-Show: Fail to arrive at scheduled appointments without valid reason
Substandard Work: Perform work that does not meet professional standards
Overcharge: Charge amounts significantly higher than agreed without Client agreement
Unprofessional Conduct: Engage in unprofessional, unsafe, or unethical behavior
Solicit Clients: Solicit Clients to book services outside the Platform
Multiple Accounts: Create multiple accounts to avoid restrictions or fees

Violation of these rules may result in:

Account suspension or termination
Withholding of payments
Legal action where appropriate

9. Insurance and Liability

Insurance Requirements

Depending on your service type, you may be required to maintain:

Public Liability Insurance: Coverage for damage to Client property or injury to Clients
Professional Indemnity Insurance: Coverage for errors or omissions in your work
Workers' Compensation: If you employ staff

You must provide proof of insurance if requested by Kwiczy.

Your Liability

You are responsible for:

Any damage to Client property caused by your work or negligence
Any injury to Clients or third parties resulting from your work
Compliance with all applicable laws, regulations, and building codes
Obtaining necessary permits or licenses for your work

Kwiczy is not liable for:

Damage or injury caused by your work
Disputes between you and Clients
Your failure to maintain appropriate insurance
Your violation of applicable laws or regulations

Indemnification

You agree to indemnify and hold Kwiczy harmless from any claims, damages, or expenses arising from:

Your provision of services
Your violation of these Terms
Your violation of applicable laws
Your negligence or misconduct

10. Disputes with Clients

If you have a dispute with a Client:

Contact the Client First: Attempt to resolve the issue directly
Contact Kwiczy Support: If direct resolution fails, contact our support team
Provide Evidence: Submit relevant documentation, photos, or communication
Allow Review Time: Allow 5-14 business days for Kwiczy to review your case

Kwiczy will:

Review disputes fairly and objectively
Contact both parties for clarification
Make a decision based on available evidence
Facilitate refunds, payments, or other resolutions where appropriate

Kwiczy's decision in disputes is final, subject to your rights under applicable law.

Privacy & Data Protection

Collection of Information

Kwiczy collects and processes personal information as described in our Privacy Policy, which forms part of these Terms.

Use of Information

Your information is used to:

Provide and improve Platform services
Process payments and transactions
Verify identities and conduct vetting
Communicate with you about bookings and services
Send marketing communications (with your consent)
Comply with legal obligations

Data Sharing

Kwiczy may share your information with:

Clients (for Fixers): Your profile, ratings, and contact information
Fixers (for Clients): Your booking details and contact information
Service Providers: Payment processors, cloud services, etc.
Legal Authorities: When required by law or to protect rights

Data Security

Kwiczy implements reasonable security measures to protect your information, but cannot guarantee absolute security.

Your Rights

Under POPIA and applicable laws, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Object to processing of your information
File a complaint with the Information Regulator

For more details, please review our Privacy Policy.

Intellectual Property

Kwiczy's Intellectual Property

All Platform content, including:

Logos, trademarks, and brand names
Website design and software
Text, graphics, and images
User interface elements

is owned by Kwiczy or its licensors and protected by intellectual property laws.

Your Intellectual Property

You retain ownership of content you create and post on the Platform, but grant Kwiczy a license to use it as described in "User-Generated Content" above.

Trademark Usage

You may not use Kwiczy's trademarks, logos, or brand names without written permission.

Liability & Disclaimers

Platform Disclaimer

Kwiczy provides the Platform "as is" and "as available" without warranties of any kind, express or implied, including but not limited to:

Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties that the Platform will be uninterrupted or error-free

Service Disclaimer

Kwiczy is a marketplace platform connecting Clients and Fixers. Kwiczy:

Does not provide the services itself
Does not guarantee the quality, safety, or legality of services
Does not guarantee Fixer qualifications or credentials
Is not responsible for disputes between Clients and Fixers
Does not endorse or recommend specific Fixers

Limitation of Liability

To the maximum extent permitted by law, Kwiczy's liability is limited as follows:

Total Liability: Kwiczy's total liability for any claims shall not exceed the amount you paid to Kwiczy in the 12 months preceding the claim
Indirect Damages: Kwiczy is not liable for indirect, incidental, consequential, or punitive damages
Service Issues: Kwiczy is not liable for issues arising from Fixer services, including:
- Property damage
- Personal injury
- Financial loss
- Service quality issues

Exceptions

Nothing in these Terms excludes or limits Kwiczy's liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law

Your Responsibility

You are responsible for:

Verifying Fixer qualifications and credentials
Ensuring services meet your requirements
Maintaining appropriate insurance
Complying with all applicable laws

Dispute Resolution

Internal Dispute Resolution

Before initiating formal proceedings, you agree to:

Contact Support: Attempt to resolve disputes through Kwiczy support
Good Faith Negotiation: Engage in good faith negotiations for at least 30 days
Mediation: Participate in mediation if requested by Kwiczy

Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of South Africa.

Class Action Waiver

You agree that any disputes will be resolved individually, and you waive the right to participate in class actions or representative proceedings.

Changes to Terms & Conditions

Right to Modify

Kwiczy reserves the right to modify these Terms at any time. Changes will be:

Posted on this page with an updated "Last Updated" date
Communicated to users via email for significant changes
Effective immediately upon posting (unless otherwise stated)

Your Acceptance

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and may terminate your account.

Review Period

For significant changes, Kwiczy may provide a review period during which you can accept or reject the changes. If you reject significant changes, your account may be terminated.

Termination

Termination by You

You may terminate your account at any time by:

Contacting Kwiczy support
Using the account deletion feature (if available)
Closing your account through your account settings

Termination by Kwiczy

Kwiczy may terminate or suspend your account:

Immediately for violations of these Terms
With notice for other reasons (as determined by Kwiczy)
For inactivity (extended periods of non-use)

Effect of Termination

Upon termination:

Your access to the Platform will be revoked
Your account and data may be deleted (subject to legal requirements)
Outstanding payments will be processed according to these Terms
You remain liable for any obligations incurred before termination

Force Majeure

Kwiczy is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Pandemics or health emergencies
Government actions or restrictions
War, terrorism, or civil unrest
Internet or telecommunications failures
Strikes or labor disputes

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and Kwiczy regarding your use of the Platform and supersede all prior agreements and understandings.

Contact Information

For questions, concerns, or legal notices regarding these Terms, please contact us:

Email: info@kwiczy.com
Support Email: support@kwiczy.com
Phone: +27 72 903 6399
Address: Namib Park, Erasmuskloof
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

Acknowledgment

By using the Kwiczy Platform, you acknowledge that:

You have read and understood these Terms & Conditions
You agree to be bound by these Terms
You understand your rights and obligations as a Client and/or Fixer
You will comply with all applicable laws and regulations
You accept Kwiczy's role as a marketplace platform, not a service provider

If you do not agree with any part of these Terms, please do not use the Kwiczy Platform.

Client Acknowledgment

As a Client, by using Kwiczy, you specifically acknowledge that:

You understand the booking and payment process
You agree to pay all fees and charges as described
You understand cancellation and refund policies
You will treat Fixers with respect and professionalism
You are responsible for providing accurate booking information
Kwiczy is not liable for Fixer services or service quality

Fixer Acknowledgment

As a Fixer, by using Kwiczy, you specifically acknowledge that:

You have completed the vetting process truthfully
You will provide professional, quality services
You understand payment and payout terms
You will maintain appropriate insurance and licenses
You are an independent contractor, not an employee of Kwiczy
You are responsible for your own taxes and legal compliance
Kwiczy is not liable for disputes with Clients or service-related issues

Questions or Concerns?

If you have any questions about these Terms & Conditions or need clarification on any provision, please contact our support team. We're here to help ensure a fair and transparent experience for all Kwiczy users.

This document is a legal agreement between you and Kwiczy. For the most current version, please visit www.kwiczy.com/terms.

Last Updated: January 15, 2025